Integrated Customer Survey Module
xPlan Spa Software Launches Integrated Customer Survey Module: Enhancing Client Feedback & NPS Insights.
We are excited to announce a major upgrade to xPlan Spa Software with the release of a new integrated Customer Survey Module. This innovative feature is designed to help spa and wellness centers gather valuable feedback, understand client preferences, and improve overall service quality.
Key Features of the New Customer Survey Module:
Customer Feedback Surveys:
Now, you can easily create and send customized surveys to your clients, gathering insights into their experiences and service preferences. Emails are sent automatically after the visit and you’ll be able to stay in tune with client satisfaction levels.
Service Ratings:
Allow clients to rate your services directly through the surveys. The system collects and compiles these ratings, helping you identify what works and where there’s room for improvement. It’s a great way to make data-driven decisions and continuously elevate the customer experience.
Net Promoter Score (NPS): Measure client loyalty with the integrated Net Promoter Score feature. Track your NPS to understand how likely clients are to recommend your services to others. With this powerful tool, you can see how well your spa is performing in terms of customer satisfaction and loyalty.
CRM Integration: The NPS score of each client is directly linked to their profile within the CRM module. This means that every team member who interacts with the client—from the receptionist to the manager—can immediately see their satisfaction level and loyalty. This provides invaluable context when handling bookings and client interactions, allowing staff to personalize the service and address concerns proactively.
Booking-Specific NPS Display: In addition to CRM integration, the client’s NPS score is displayed with each booking. This way, receptionists and staff can prioritize VIP clients, address any dissatisfaction immediately, or provide special attention to clients who might need it most. This real-time insight enables a more customized, thoughtful experience for every guest.
Why This Matters:
Customer feedback is a key factor in improving service delivery and ensuring high levels of client satisfaction. With this new module, spa owners can not only listen to their clients but also act on their feedback quickly. The integration of NPS scores into both the CRM and booking modules offers your team deeper insights to enhance every interaction.
The new Customer Survey Module is now available as part of the xPlan Spa Software package. This update empowers spa and wellness centers to improve client relationships, maintain a high standard of service, and ultimately drive business growth through actionable insights.
Start leveraging the power of client feedback today. Contact us by sending an email to info@dimmbizz.com and learn more about how the Customer Survey Module can benefit your spa!
